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Support

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Help Desk Contacts

If you are a customer or partner with an active support agreement in place or are interested in adding or upgrading your support agreement, you may contact our global help desk resources per the contact information below.

Metastorm BPM
Hours 04:00AM – 08:00PM Eastern Time
T: +1 443-874-1301
T: +44 (0)20 8971 1600
helpdesk@metastorm.com

Metastorm Integration
Hours 08:00 AM – 05:00PM Eastern Time
T: +1 443-874-1301
T: +44 (0)20 8971 1600
helpdesk@metastorm.com

Metastorm ProVision
Hours 04:00 AM – 08:00PM Eastern Time
T: +1 443-874-1301
T: +44 (0)20 8971 1600
helpdesk@metastorm.com

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Professional Services Contacts

Metastorm’s comprehensive consulting services help you increase your competitive advantage. Select from the list below to learn how we can extend your solutions and optimize resources for better results.

Professional Services

Americas
J David Dye
T: +1 813-639-6502
David.Dye@metastorm.com

Europe, ME, Asia, and Africa
Andrew Bale
T: +44 (0)208-971-1500
abale@opentext.com

Training

BPM & PV
Americas
Lynda Wiseman
T: +1 215 833 2440
lwiseman@opentext.com

MIM / PM4Data
Americas
George W. Leach
T: +1 248-281-8916
George.Leach@metastorm.com

BPM, PV & MIM
Europe, ME, Asia, and Africa
Simon English
T: +44 (0)207 361 4624
senglish@opentext.com

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Announcements

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How to Be Notified of New Releases

How to Suggest Product Enhancements

Custom Avatars

Metastorm Community Central Resources Have Moved

Metastorm Process Orchestrator for Web Services 7.6.3 Hotfix 2 (7.6.3.2) is now available for download in the 'Patches' section of the Knowledge Center here.

Metastorm BPM 9.1 SR2 and Metastorm BPM 7.6 SR4 are now available for download in the 'Patches' section of the Knowledge Center here.

MIM 8.5.1 Hotfix 8 is now available for download in the 'Patches' section of the Knowledge Center here.

Modus21, a partner in business process consulting, solutions architecture & engineering, will host a week-long Metastorm BPM 9.x Foundation class (4-4202) for developers at their Charleston, SC headquarters, March 5-9, 2012. The class is open to all OpenText customers and partners who may register here.

In addition, there will be limited space in the three-day Metastorm BPM 9.x Fundamentals class (2-4204) - register here and in the one-day Metastorm BPM 9.x Overview class (2-4201) - register here.

Note: Software and documentation are now in the Knowledge Center (KC) located here.

Have a question about the Community Site? Contact Us

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