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Occasional Contributor
Zain
Posts: 5
Registered: 07-07-2010
0 Kudos

Web client blank screen

Hi,

I am using Metastrom 7.5  and I have managed to display the metastorm client view but it is not operative. I see the layout with the Metastorm logo but none of the buttons work and the items such as the procedures are not displayed. I think only the static items on that page are being displayed and nothing else. Anyone have any tips on what could be missing. Is it likely to be a read issue where the application is not reading from a folder which is protected.

 

Thank you

Advisor
Mark Beverley
Posts: 17
Registered: 05-25-2010
0 Kudos

Re: Web client blank screen

Zain,

 

When you say it's not working can you give more descriptions as to the error message that you are seeing (if any)?

Also which processes did you publish?

Is the user you are logged into have the correct roles?

 

 

Occasional Contributor
Zain
Posts: 5
Registered: 07-07-2010
0 Kudos

Re: Web client blank screen

Hi,

On navigating to the address e.g http://myaddress/metastorm I see the standard metastorm client screen. I have not logged into an account yet. If I press any of the buttons in internet explorer I get a windows error dialog box "Error:'eAdminFormsMRU' is undefined", Debug?.  I am attaching an image of the screen.

Advisor
Mark Beverley
Posts: 17
Registered: 05-25-2010
0 Kudos

Re: Web client blank screen

I thought that eAdminFormsMRU was a cookie. Have you got cookies enabled?

 

Also have you reported this to the support desk. It's most likely that they have seen this one before.

 

 

Community Manager
jlsmith
Posts: 758
Registered: 05-08-2010
0 Kudos

Re: Web client blank screen

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